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Customer Experience Associate

CE Broker is a growing tech company based in Jacksonville, Fl. This is a full-time position from 11am-8pm, Monday-Friday. Starting pay is $14-18, depending on experience, and offers excellent benefits.

This is an opportunity to join us in the department where 75% of our team got their start. To create an excellent customer experience, it takes someone enthusiastic who knows how to communicate and help.

We're looking for someone who...

  • Has a Bachelor’s degree (or an anticipated graduation date within the next year)
  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish 
  • Is a continuous learner
  • Pays high attention to detail
  • Has a cool talent like break dancing or opera singing because that would be fun to see.

Responsibilities include:

  • Answer customer live chats, emails, and phone calls
  • Provide delightful customer service through casual, unscripted conversations
  • Provide customer feedback and data to internal teams across the company
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
  • Write internal documentation and tutorials

Why CE Broker:

  • Solid opportunity for growth
  • We're committed to our core company values
  • Casual dress code: Jeans + t-shirt are the new suit + tie. 
  • Wellness benefits: Organic fruit to snack on at the office, fitness center on site, monthly fitness allowance, and discounts on organic produce delivery.
  • Retirement plan with company matching
  • Ownership thinking incentive bonus

How to apply:

With your application, please submit a cover letter explaining: 

  1. Why you want to work as a Customer Experience Associate.  
  2. Why you want to work at CE Broker and not somewhere else.
  3.  A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

If you think you've got all the right stuff for this position, please submit the cover letter and resume at

We look forward to hearing from you! (and seeing your break dancing skills)

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