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Customer Experience Associate

CE Broker is a growing tech company based in Jacksonville, Fl. This is a full-time position from 11am-8pm, Monday-Friday. Starting pay is $14-18, depending on experience, and offers excellent benefits.

This is an opportunity to join us in the department where 75% of our team got their start. To create an excellent customer experience, it takes someone enthusiastic who knows how to communicate and help.

We're looking for someone who...

  • Has a Bachelor’s degree (or an anticipated graduation date within the next year)
  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish 
  • Is a continuous learner
  • Pays high attention to detail
  • Has a cool talent like break dancing or opera singing because that would be fun to see.

Responsibilities include:

  • Answer customer live chats, emails, and phone calls
  • Provide delightful customer service through casual, unscripted conversations
  • Provide customer feedback and data to internal teams across the company
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
  • Write internal documentation and tutorials

Why CE Broker:

  • Solid opportunity for growth
  • We're committed to our core company values
  • Casual dress code: Jeans + t-shirt are the new suit + tie. 
  • Wellness benefits: Organic fruit to snack on at the office, fitness center on site, monthly fitness allowance, and discounts on organic produce delivery.
  • Retirement plan with company matching
  • Ownership thinking incentive bonus

How to apply:

With your application, please submit a cover letter explaining: 

  1. Why you want to work as a Customer Experience Associate.  
  2. Why you want to work at CE Broker and not somewhere else.
  3.  A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

If you think you've got all the right stuff for this position, please submit the cover letter and resume at http://cebroker.theresumator.com/apply.

We look forward to hearing from you! (and seeing your break dancing skills)

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