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Customer Service Representative

EverCheck creates helpful, easy-to-use software that reduces administrative burdens and helps our healthcare workers get back to doing the most important parts of their jobs.

We're looking to grow our Support Team with a new Customer Service Representative in either our Jacksonville Beach, FL or Boulder CO location. The hours for this position are 9am-6pm MST in Boulder and 11am-8pm in Jacksonville Beach. This is a full-time, benefitted position with lots of growth potential.  Customer Service Representatives are perfectly positioned to learn the details of our products, the needs of our customers, and how each department impacts company success, which allows them a wide variety of ways to grow. 

Position Description:

The Customer Service Representative position is vital in the ongoing support of existing client accounts and providing WOW Customer Service to their employees, including identifying issues, recommending solutions, offering workarounds and/or fixes for problems which impact our customer operations. We care deeply about the success of our partners and believe strongly in doing right by the client by offering the highest level of customer service possible.

The ideal candidate will be a self-starter with a passion for excellent client service and a mind for creative problem solving. This person will spend approximately 50% of their time interfacing with customers, and 50% of their time performing data entry and other administrative tasks to support our Client Success Managers. 

Day-to-Day Responsibilities:

  • Provide WOW Customer Service, including troubleshooting of tech issues, to our clients through casual, unscripted conversations via chat, email, and phone calls.

  • Work directly with the EverCheck Client Success Managers to identify weekly account priorities based on client needs.

  • Review accounts to help hospitals clean up their data, and problem-solve along with the EverCheck Quality Assurance Team.

  • Prepare client data audit reports.

  • Maintain detailed product knowledge to engage in customer education.

What You Bring To The Team:

  • Experience and comfortability communicating via phone, chat, and email with customers in a professional manner.

  • Ability to focus, maintain a positive attitude, exercise active listening skills, and problem-solve under the pressure of a fast-paced environment.

  • Solid time management, organizational, and prioritization skills.

  • A passion for technology, excellent customer care, and continuous learning.

  • Proficiency in the Microsoft Office Suite.

  • A bachelor’s degree.

  • Energy and enthusiasm! We want to work with people who are as excited about life as we are!

  • If you have a cool talent like break dancing, magic, or opera singing that would be fun to see.

Why work for EverCheck?  We're a company that strives every day to live by our core values: 

  • Five-time award-winning "Best company to work for" by Outside Magazine!
  • We've made a commitment to sustainability and are putting our money where our mouth is!
  • Wellness benefits to help you live balanced - we’ll pay for your gym or fitness apps and get you discounts on organic produce.
  • Professional Development Allowance - we want you to actively pursue growth and learning!
  • Ample PTO, specific paid time for volunteering, and a generous leave package for new parents.
  • Medical, dental, and vision benefits, as well as 401K with company matching.
  • Check it out for yourself at evercheck.com/jobs or our EverCheck Culture Instagram account!

Important Info About How To Apply:

Clear and professional communication is key for every role at EverCheck, but especially so in a client-facing role like this one.  Because of that, as part of your application, we'd like you to submit a cover letter that tells us not only why EverCheck and this position are a great fit for you, but how you envision this role fitting into your career goals. 

Please note: Applications received without a cover letter addressing these questions may be removed from consideration.

If you think you've got all the right stuff for this position, please submit a cover letter and resume at https://evercheck.com/jobs.

 

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