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Support Specialist

EverCheck is looking to add a tech-savvy, customer-focused, ambitious new member to our support team!  This is a full-time, benefitted position based out of our Boulder, CO location.

The hours for this position are 9am-6pm MST.

Check out your future coworkers here: https://www.instagram.com/evercheck_culture/

 

Why EverCheck:

  • Multi-year award winner for  “Best Company to Work For” by both Florida Trend and Outside Magazine.

  • Casual dress code Bringing your best self to work doesn't have to mean wearing a suit.

  • Medical, dental, and vision benefits“An apple a day…” doesn’t always work. 

  • Wellness benefitsWe’ll help you pay your gym fees and get you discounts on organic produce.

  • Retirement plan with company matchingLive in the moment…but plan for the future too.

  • Ample PTO for the things that mean the most to you - Volunteering, becoming a new parent and more!

 

Position Description:

This position is vital in the ongoing support of existing client accounts and providing WOW Customer Service to their employees. We care deeply about the success of our partners and believe strongly in doing right by the client while offering the highest level of customer service possible.

The ideal candidate will be a self-starter with a passion for excellent client service and an analytical mind. This person will spend approximately 50% of their time interfacing with customers, and 50% of their time performing data entry and other administrative tasks to support our Client Success Managers. 

 

What You Bring To The Team:

  • Exceptional communication skills - both verbally and in writing

  • A passion for teaching others and explaining technical concepts

  • Proficiency in the Microsoft Office Suite

  • High attention to detail

  • Bachelor’s degree required

  • Energy and enthusiasm! We want to work with people who are as excited about life as we are!

  • If you have a cool talent like break dancing, magic, or opera singing that would be fun to see.

Day-to-Day Responsibilities:

  • Review accounts to help hospitals clean up their data, and problem-solve along with the EverCheck Quality Assurance Team

  • Prepare client data audit reports

  • Work directly with the EverCheck Client Success Managers to identify weekly account priorities based on client needs

  • Maintain detailed product knowledge to engage in consumer education

  • Provide WOW Customer Service through casual, unscripted conversations via chat, email, and phone call

 

Important info About How To Apply:

Exceptional communication is crucial for every role at EverCheck, but especially so in a client-facing role like this one.  Because of that, as part of your application, we'd like you to submit a cover letter that, in addition to telling us what makes you a great fit for this job and EverCheck, also answers a couple of questions.

Please answer these as if you were replying to a client's question. (Hint: https://evercheck.com/solutions/hr/license-verification)  

  1. How often does the information in EverCheck get updated? 

  2. How will I know when someone's license status changes? 

Please note: Applications received without a cover letter addressing these questions may be removed from consideration.

If you think you've got all the right stuff for this position, please submit a cover letter and resume at https://evercheck.com/jobs.

 

We look forward to hearing from you (and seeing your break dancing skills!)

 

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