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Customer Support Specialist - Remote

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, temporary-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting professionals in the healthcare field to successfully become licensed! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11am-8pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $17 per hour and aligns with an employee's experience level and geographic area.

Check out your future coworkers at CE Broker's Instagram page!

Why CE Broker:

  • Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
  • Wellness benefits: Monthly fitness allowance and discounts on organic produce delivery.
  • Balanced Lifestyle - Paid holidays and monthly PTO accrual
  • Medical, dental, and vision benefits – “An apple a day…” doesn’t always work.
  • Retirement plan with company matching – Live in the moment…but plan for the future too.

We're looking for someone who...

  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish 
  • Has previous contact center experience 
  • Is a continuous learner
  • Pays high attention to detail
  • Knows how to communicate and help
  • Previous contact center experience 
  • Holds an Associate degree or higher (Bachelor's degree preferred)
  • Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability.
  • Has a cool talent like break dancing or opera singing because that would be fun to see.

Responsibilities include:

  • Answer customer live chats, emails, and phone calls
  • Provide delightful customer service through casual, unscripted conversations
  • Provide customer feedback and data to internal teams across the company
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
  • Write internal documentation and tutorials

How to apply:

If you want your application to stand out, you are welcome to include a cover letter. You can tell us: 

  1. Why you want to work as a Customer Support Specialist.  
  2. Why you want to work at CE Broker and not just anywhere.
  3. A description of a great customer service/support experience you had recently, and what made it great.

If you think you've got all the right stuff for this position, please submit the cover letter and resume at our careers page: https://cebroker.com/jobs

We look forward to hearing from you! 

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